Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, make a purchase, or interact with us. By using our website and services, you agree to the terms outlined in this Privacy Policy. Please take a few moments to read this policy carefully.

1. Information We Collect

We collect information to provide you with a smooth and personalized shopping experience. The types of data we may collect include:

a. Personal Information:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely through our payment partners)


b. Non-Personal Information:

  • Browser type and device information
  • IP address and location data
  • Pages visited and time spent on our website
  • Cookies and similar tracking technologies

We collect this data when you:

  • Create an account or make a purchase
  • Subscribe to our newsletter or promotions
  • Contact our customer support team
  • Browse or interact with our website

2. How We Use Your Information

We use the information we collect to improve your experience and fulfill our commitments to you. This includes:

  • Processing and delivering your orders
  • Providing order updates and tracking information
  • Responding to your inquiries and customer service requests
  • Sending promotional emails and special offers (only if you opt in)
  • Enhancing our website’s functionality and performance
  • Preventing fraudulent transactions and ensuring security

We do not sell, rent, or trade your personal information with any third parties.

3. Payment & Data Security

At Spark8, your security is our priority.

  • All online payments are processed through secure, encrypted gateways that meet industry standards.
  • We do not store or have direct access to your credit card or payment information.
  • Our website uses SSL (Secure Socket Layer) technology to protect your personal data during transmission.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

  • Remember your preferences and shopping cart items
  • Understand how users interact with our site
  • Offer relevant promotions or product recommendations

You can adjust your browser settings to refuse cookies or notify you when cookies are being used. However, disabling cookies may limit certain website features.

5. Marketing & Communication

If you subscribe to our newsletter or promotions, we may send you occasional updates about:

  • New arrivals and collections
  • Special discounts and offers
  • Store events or brand news

You can unsubscribe anytime by clicking the “Unsubscribe” link in any email, or by contacting us directly at info@spark8.com.au.

6. Sharing Your Information

We only share your information when necessary to operate our business efficiently and legally. Your data may be shared with:

  • Trusted service providers (shipping partners, payment processors, IT systems) who assist in order fulfillment and support.
  • Legal authorities if required by law to comply with investigations or legal processes.

All third-party partners are required to maintain strict confidentiality and data protection standards.

7. Children’s Privacy

At Spark8, we care deeply about protecting children’s information.

  • Our website is intended for parents, guardians, and caregivers — not directly for children under 13.
  • We do not knowingly collect personal information from children.
  • If we become aware that a child has provided us with personal data, we will promptly delete it from our records.

8. Data Retention

We retain your personal information only as long as necessary to:

  • Complete the transactions you requested
  • Comply with legal, accounting, or reporting requirements
  • Improve our products and services

Once data is no longer needed, we securely delete or anonymize it.

9. How We Protect Your Information

We implement multiple layers of protection to keep your data safe:

  • Secure servers and firewalls
  • Encrypted data transfers
  • Restricted access to personal data for authorized staff only

While we take strong security measures, please note that no method of online transmission is 100% secure.

10. Your Rights & Choices

You have the right to:

  • Access, update, or correct your personal data
  • Request deletion of your data (subject to legal obligations)
  • Opt out of marketing emails or promotional communications
  • To exercise any of these rights, please contact us at info@spark8.com.au.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect new laws, regulations, or business practices.
All updates will be posted on this page with a revised “Effective Date.”
Please review this policy periodically to stay informed.