Refund, Return & Shipping Policy

We value your trust and want every purchase to bring joy and satisfaction. Our goal is to make shopping with Spark8 easy, transparent, and worry-free. Please take a few minutes to read our Refund, Return, and Shipping Policy carefully to understand how we handle orders, deliveries, and returns.

Shipping Policy

At Spark8, we take pride in delivering your little one’s favorite outfits as quickly and safely as possible.

Order Processing:

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next working day.

Shipping Time:

  • Standard delivery usually takes 5–7 business days, depending on your location.
  • In some cases, delivery times may vary due to weather, postal delays, or other factors beyond our control.

Shipping Charges:

  • We offer free shipping on orders over $100.
  • For orders below $100, a standard shipping fee will apply, displayed at checkout.

Order Tracking:

  • Once your order is shipped, you will receive a tracking number via email or SMS.
  • You can track your package anytime to stay updated on its journey to your doorstep.

Incorrect or Delayed Deliveries:

If your order is delayed, lost, or delivered incorrectly, please contact our support team immediately at info@spark8.com.au, Contact@spark8.com.au . We’ll work quickly to resolve the issue.

Return Policy

We understand that sometimes things don’t go as planned — maybe the size isn’t right, or you changed your mind. No worries!

Eligibility for Returns:

  • Returns are accepted within 7 days of receiving your order.
  • Items must be unused, unwashed, and in original condition, with all tags and packaging intact.
  • Items showing signs of wear, damage, or missing tags will not be eligible for return.

How to Initiate a Return:

  1. Contact us at returns@spark8.com.au within 7 days of receiving your order.
  2. Provide your order number, item name, and reason for return.
  3. Once approved, you’ll receive instructions for sending the item back.

Return Shipping:

  • Customers are responsible for return shipping costs unless the product is defective or an incorrect item was sent.
  • We recommend using a trackable shipping service to ensure your return is received safely.

Non-Returnable Items:

  • Accessories, innerwear, and sale items are non-returnable for hygiene and policy reasons.

Refund Policy

After receiving your returned item, we’ll inspect it to ensure it meets our return criteria. Once approved:

  • Refunds will be processed within 5–10 business days.
  • The refund will be credited back to your original payment method.
  • You’ll receive a confirmation email once your refund is completed.

Late or Missing Refunds:

If you haven’t received your refund within 10 business days:

  1. Recheck your bank account or payment app.
  2. Contact your credit card company — it may take additional time before the refund is officially posted.
  3. If the issue persists, reach out to us at info@spark8.com.au, Contact@spark8.com.au and we’ll help resolve it.

Exchange Policy

Need a different size or style? We’re happy to help!

  • Exchanges are accepted within 7 days of delivery.
  • The item must be in original, unused condition.
  • Exchanges depend on product availability; if the item is out of stock, we’ll offer an alternative or process a refund.

Damaged or Defective Products

Your satisfaction is our top priority. If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery with clear photos of the issue.
  • Once verified, we’ll replace the item or issue a full refund, including shipping costs.

Order Cancellations

Orders can be canceled within 12 hours of purchase if they have not yet been shipped.

After that period, cancellations cannot be guaranteed since the order may already be in process.